Frequently Asked Questions
No warranty, as customer’s usage of part can not be monitored.
We get our parts from OEM and trusted partners.
It takes 24/48hrs to complete installations depending on the size of the project.
There is 3 months free maintenance services.
No warranty on physical damage.
Pick and delivery is free in selected locations in Lagos. Products returned as Done On Arrival (DOA) within 24hrs of purchase replacement is done for the customer, but where return is done after months of purchase we give customers warranty support by diagnosing the device within 48/72hrs after which device would be fixed and returned to customers.
Devices returned for warranty support must not have physical damage and must not have been tampered with or unscrewed before return, otherwise it would be treated as a PAID SERVICE. For devices returned within 24hrs as DOA, it must be returned in complete carton and accessories.
03. The order
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
04. Returns, exchanges and complaints
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.