Frequently Asked Questions

PLACING AN ORDER – STEP BY STEP

If you are interested in any of our products and wish to purchase it, please follow our instructions on how to place an order.

STEP 1.

Click on the product that you are interested in.

1. Choose the quantity of the product.

2. Click the “ADD TO CART” button on the right.

3. Now you can continue shopping or check your shopping cart’s contents, by clicking on the cart icon in the upper right-hand corner.

You can also reach out to our customer representatives
09029107885, 07018442383.

 Delivery within Lagos 24-48hrs,
Delivery outside Lagos 48-72hrs

 We deliver to all states in Nigeria.

If you sign up to receive the newsletter your details will be used to communicate with you directly and will not be passed on to any other party. However, please note that by entering our customer database, you are also nominating to receive DreamWorks event invitations.

You can sign up to receive the newsletter at the bottom page of our website.

 Every registered customer has a unique number (a 4 digit number that begins with the hash symbol) known as the order number. Please contact us via the following, also state your order number.

09029107885, 07018442383.
In a situation where a customer cannot provide an order number, alternatively, they can provide their full name and contact number.

 

Yes, you can change the delivery date and address.
Kindly send an email to ecommerce@dreamworksdirect.com or https://dreamworksdirect.com/contact-us/

 If you cannot find a product that you are looking for, check back in a couple of days to see if the product has been added or use our “Contact Us” page to ask if and when that product will be in stock. However, we have a variety of other products that may be similar to what you want. You can also call our customer service on 09070402012, 09070402023.

Yes, you can make payments on the website via Rave or direct bank transfer.

 To register with Dreamworksdirect.com, click the “Account” button at the top, right-hand corner of any page. You will be asked to provide your name, a password, and a few personal details in order to create your DreamWorks account.

Yes. All deliveries require a signature to confirm you’ve received your order correctly.

Our business model does not support this option however you can walk into any of our retail stores across Nigeria.